SOVEXAWEB Trust
Refund and Cancellation Policy
Practical guidance for website project cancellations, scope changes and refunds.
Custom project work
Website design and development work is customised. Refund terms should depend on the approved quotation, work completed and costs already incurred.
Cancellation requests
Clients should submit cancellation requests in writing with project details and reason for cancellation.
Completed milestones
Work already completed, approved or delivered may not be refundable unless agreed otherwise in writing.
Third-party costs
Domain, hosting, plugin, ad spend, software or external service costs may be non-refundable once purchased.
Final policy review
The business owner should confirm final refund terms with legal guidance.
